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Find the right answer without being sent in circles.

Start with the task you are trying to complete, open a focused guide, or contact the appropriate address directly.

Quick helpsupport@dxlens.appFor technical help and problem reports
01

Getting started

Set a listening location, choose languages, understand the main tabs, and begin with the schedule.

Open guidance ↓02

Schedules & On Air

Understand Merged, Aligned, Outlook, Chances, Custom, source agreement, filters, and alert scopes.

Open guidance ↓03

SDR receivers

Choose public KiwiSDR or My RTL-SDR on first use, understand compatibility, open the player, switch receiver paths, and recover from connection problems.

Open guidance ↓04

Audio & waterfall

Tune frequency, mode and bandwidth, use remembered Step/BW and Smart Auto mode, read the higher-resolution RTL waterfall, record locally, and save a preset.

Open guidance ↓05

Troubleshooting

Resolve missing schedules, location issues, stale sources, notification permissions, and receiver connection problems.

Open guidance ↓
Support path 1

Getting started

Set a listening location, choose languages, understand the main tabs, and begin with the schedule.

    Open Settings → Listening setupChoose GPS, map, or named locationSelect preferred languages and saved items
Open the related guide →
Support path 2

Schedules & On Air

Understand Merged, Aligned, Outlook, Chances, Custom, source agreement, filters, and alert scopes.

    Use Merged for reconciled schedule truthUse Aligned, Outlook, or Chances for different discovery questionsCreate Custom views for repeatable rules
Open the related guide →
Support path 3

SDR receivers

Choose public KiwiSDR or My RTL-SDR on first use, understand compatibility, open the player, switch receiver paths, and recover from connection problems.

    On first Listen via SDR use, choose Public KiwiSDR or My RTL-SDR instead of relying on an assumed defaultFor public KiwiSDR, choose a compatible receiver when no preferred Kiwi is setFor personal RTL-TCP, add host and port, run Test Connection, and choose the correct HF profilePortable tuning, RTL DSP, and Listening Scan preferences can sync through iCloud; personal RTL endpoints and hardware profiles remain device-local
Open the related guide →
Support path 4

Audio & waterfall

Tune frequency, mode and bandwidth, use remembered Step/BW and Smart Auto mode, read the higher-resolution RTL waterfall, record locally, and save a preset.

    Tap a signal to tuneUse the same Step, Mode, and BW controls in the dashboard or waterfallSmooth uses an 8K RTL FFT; Detailed uses 16K across the wider 2.048 MS/s viewSmart Auto chooses only confident broadcast modes and remembered bandwidth returns automaticallyRecordings remain local until you share them
Read common answers →
Support path 5

Troubleshooting

Resolve missing schedules, location issues, stale sources, notification permissions, and receiver connection problems.

    Refresh sources in Data & sourcesConfirm location and notification permissionInclude device, OS, screen, and steps when reporting a problem
Read common answers →
Contact

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Contact Supportsupport@dxlens.appReport a ProblemInclude device, OS, and stepsRequest a Featurecontact@dxlens.appPrivacy Requestprivacy@dxlens.app